Support Video Library

Welcome to our Video Library! Whether you are new to rapid! or you are a long time client, you can view our resource videos to find answers to your questions.

Here are our most commonly visited resources:

• Admin Portal Training
• Setting Up User ID and Password
• Updating Employee Information
• Cancel or Replace Card
• Mobile App Activation
• Pulling Reports

Of course, there's more available:

• Activate Card and First Time Login Web
• Funding File Upload
• Funds Transfer From & Funds Transfer To
• Instant Issue Limited File Upload
• Manual Card Registration
• On Demand Mobile App (Standard | Vertical)
• Personalized Card File Upload
• Rapid ACH to Bank Transfer
• Reviewing Funding Account Balance and Transactions
• Search for Cardholder by SSN
• ACH Transfer to Bank Account
• View Direct Deposit Form

Still have questions or need a bit more support? Reach out to your rapid! Enrollment Specialist, and we'll be happy to help.